Effective October 22, 2026. Applies to Restorative Health, 4010 Dupont Cir, Suite L28, St. Matthews (Louisville), KY 40207, and restorativehealthky.com.
This privacy policy has been compiled to better serve those who are concerned with how their "Personally Identifiable Information" (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When you fill out a form on our site, as appropriate, you may be asked to enter your name, phone number, email address or other details to help you with your experience. We also record the page you were on and, if you arrived from an ad or a link, the campaign that brought you to us.
When do we collect information?
We collect information from you when you fill out a form, subscribe to email or text updates, or enter information on our site. That information is then compiled and managed via third-party software systems that are fully controlled by Restorative Health employees and/or agents. Third parties are not granted access to your information beyond what is necessary for the administration of Restorative Health's general operations.
How do we use your information?
We may use the information we collect from you when you fill out a form, sign up for updates, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To follow up with you after correspondence (email, text message or phone inquiries), including scheduling your consultation.
- To send appointment reminders and information you asked for.
- To administer a promotion, survey or other site feature.
Do we use cookies?
Yes. This site uses a small amount of browser storage to remember how you found us, and analytics and advertising tools such as Google Analytics and Google Ads may set cookies to measure how the site is used and how our ads perform.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise unreasonably transfer to outside parties your Personally Identifiable Information. We do utilize outside vendors for certain applications to make managing and processing your information more secure and efficient. If at any time you wish to have your information removed from these systems, call us at (502) 749-6565 or write to us at the address below with your name, phone number and email, marked "Request to Remove My Information."
Our team respects privacy and will take immediate steps to remove your information as allowable by law.
Text messaging (SMS)
If you give us your mobile number and agree to receive text messages, we use it to send appointment reminders, scheduling messages and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We use Google Analytics and may use Google Ads to measure how our ads perform. Advertising personalization is turned off on this site, and we do not build remarketing audiences from visits to our health pages. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: we will notify the users via in-site notification within 1 business day.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
- Allow users to opt out of text messages automatically by replying "STOP" to any SMS message.
- Require opt-in to receive any messages via SMS or email from Restorative Health.
- Not purchase mailing lists from any third party.
- Include the name of our business in any communication sent via email and/or SMS.
Personal Health Information (PHI)
Restorative Health maintains certain information related to your health, as is reasonably necessary to administer our operations. Information related to healthcare treatment is maintained separately from the information gathered prior to becoming a patient at Restorative Health.
Tools found on this website are not medical diagnostics tools. These systems are not to be considered valid medical research applications. They are designed to provide relevant information to help you make an informed decision regarding whether to visit Restorative Health to learn more about what medical interventions might be appropriate.
Restorative Health takes steps to clearly identify each tool as a non-medical/non-diagnostics application. Users are strongly encouraged to limit the amount of PII and PHI transmitted via non-secure methods. Examples of non-secure methods may include: chat, form submissions, text message, email, etc. Our staff is committed to using appropriate methods of communication to share PII and PHI.
Implied waivers
By sending information to Restorative Health through non-secure and non-encrypted methods, you are accepting all responsibility for the information therein. By exchanging otherwise protected information in non-protected formats you are agreeing to release from liability Restorative Health, any entities associated therewith, and the agents and officers thereof.
Restorative Health strongly encourages all persons to use secured means of communication (phone, secured fax, and in-person communication) to avoid any unintentional exposure of protected information.
If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence. You may reply "Stop" to any SMS message to automatically be blocked from being sent any messages via SMS.
Contact us
Restorative Health
4010 Dupont Cir, Suite L28
St. Matthews, KY 40207
Phone: (502) 749-6565